Forwarding costs and delivery times

The forwarding will be carried out by mail, DHL, DPD or a forwarding company, depending on the size and weight of the package / pallet.

Forwarding costs Germany
There are no delivery or shipping costs within Germany. We bear the expenses for postal charges, forwarding costs, insurance and packaging.

Delivery time Germany
After the successful receipt of payment (payment in advance) we will generally deliver the goods immediately to the stated address.
Deliveries by mail or parcel service last about 1-2 working days, by our forwarding company it will take about 3-7 working days.

We give advise about the estimated time of delivery in our email of clarification (not the automatically generated order acceptance email).
Sleeping systems generally have a production time of about 1-2 weeks, kitchen and interior systems have a production time of 3-4 weeks.

Attention: During the main season the delivery times can longer for kitchens and modules (5-7 weeks).

If it should still take longer, we will contact you and state the delay time.
For special colours or customized products the delivery time can take between 4-6 weeks, depending on the time and effort in production.


Forwarding costs Europe
For deliveries to other EU countries (e.g. Austria, France, Italy) we can calculate the shipping costs on request. As the costs vary much, depending on the size and weight of the package / pallet and on the postal code within the respective country, we need to calculate them individually and client-specific.

Forwarding costs third countries (for example Switzerland, Norway)
In cases of export deliveries we issue a net invoice (without German tax). We only charge the forwarding costs to the stated delivery address.
The Swiss customs authority issues a separate invoice for the tax, customs fees, import and export fees and processing fees.

If you have any questions or for requests on shipping costs outside of Germany, please do not hesistate to contact us:
+49 (0) 8063 / 20 760 - 0 oder 
info@vanessa-mobilcamping.de