1. Consultation via telephone
If you have any questions regarding our products or ordering, we are pleased to advise you via telephone: +49 (0) 8063 / 20 760-0
2. Consultation at our factory
Please arrange an appointment by telephone: +49 (0) 8063 / 20 760-0
Visit the showroom at our VanEssa site in Grosshöhenrain. This way you will have the opportunity to see and test the VanEssa products directly in your own vehicle.
If you do not own a van yet, we can show you our products with the help of our exhibition vehicles (VW T6 Multivan, VW T6 Beach, Mercedes-Benz V-Class Horizon).
Connect your appointment with a short break in beautiful Upper Bavaria or on your way on holiday.
All other darkening mats are delivered as a complete set, that´s why we can only sell them completely.
The vacuum cups do not hold enough...
Vacuum cups of new darkening systems might be a bit inelastic, but this problem usually sorts out quickly.
- You should clean the windows with glass cleaner from time to time.
- Vacuum cups hold better with some spit 🙂
Many vehicles have heating wires at the rear window which can make trouble for the grip of the vacuum cups.
With the help of additional velcro and fleece points you can help along this problem (velcro stripes at the vehicle, fleece stripes at mats).
Solution: Test, e.g. by plugging in another device; is the plug fully inserted into the 12V socket up to the contact end?
2nd possibility: The wheel on the underside of the lower pump is calcified.
Solution: Carefully turn the wheel with a small pointed object.
TIP: We recommend occasionally descaling the pump with light citric acid; no vinegar.
3rd possibility: The plug connection has come loose.
Solution: Loosen the tape and re-insert the plug correctly, tape it off with new tape.
4th possibility: The pump has frost damage (crack).
Solution: The pump must be replaced. Contact us by telephone or e-mail.
TIP: Always pour out residual water after the holiday, allow the pump to dry out (danger of frost and germs).
Solution: If necessary, have continuous current laid to the rear (e.g. Bosch service, car dealer, etc.).
2nd possibility: Is the plug connection plugged in correctly?
3rd possibility: Plug contact could be corroded.
Solution: Carefully clean the contact with sandpaper.
4th possibility: Mains voltage OK?
Solution: Check by connecting another device.
With many vehicle types (e.g. Renault, Citroen, Fiat) there is no continuous current on the rear socket. There is only voltage on the socket when the ignition is on.
Possibility 5: Fuse defective?
Solution: Unscrew the socket and check the fuse.
Possibility 6: Heat build-up in the drawer.
Solution: Make sure that the back of the cooler remains free and air can circulate.
TIP: Protect your battery: Set the temperature of the cool box to 1°C when driving and to 8°C when stationary. Charge the battery using a charger.
TIP: Switch to night mode: Cool the cooler down to approx. 0°C approx. 1 hour before going to bed. Set to approx. 9°C immediately before sleeping. This way the cooler will be on standby during the night and is noiseless!
TIP: Do not use the cooler as a storage cabinet, but only refrigerate things that you currently need. This way you don't consume energy/battery unnecessarily.
TIP: Leave the cool box in the rear kitchen and do not put it in the awning. This way it always travels with you on day trips and keeps cold drinks ready for you. We always recommend operating the cooler with 12V.