FAQ_ENG

1. Consultation via telephone

If you have any questions regarding our products or ordering, we are pleased to advise you via telephone: +49 (0) 8063 / 20 760-0

2. Consultation at our factory

Please arrange an appointment by telephone: +49 (0) 8063 / 20 760-0

Visit the showroom at our VanEssa site in Grosshöhenrain. This way you will have the opportunity to see and test the VanEssa products directly in your own vehicle.

If you do not own a van yet, we can show you our products with the help of our exhibition vehicles (VW T5 Multivan Special, VW T5 Beach, VW Caddy).

Connect your appointment with a short break in beautiful Upper Bavaria or on your way on holiday.

►   Route description to VanEssa site

3. FAQ

Sleeping systems are ususally in stock and thus ready for dispatch within 7-10 working days. Kitchens and interior modules take about 2 weeks in off-season (September until February), in the peak season (March until August) they are usually ready for dispatch within 3-4 weeks. Accessories are normally in stock. If our supplier is in default, we will advise you via email.
Off-seasen(September - February): For consultations an appointment is possible just some days before. For assemblies it is necessary to make the appointment some weeks before, depending on the production time of the desired product(s). Accessories are usually in stock and thus you can make the appointment short-term. Peak saison (March - August): Especially assemblies on Monday or Friday are very popular and often quickly given away. But if it is on short notice anyway, of course we will try to arrange that.
If you choose pick-up or assembly at our VanEssa site, please order via our online-shop anyway, so that we can prepare the desired goods in time. This order is non-binding - it just serves as a checklist for goods to prepare.
We ship our goods almost everywhere. We bill our customer the cost of delivery, only within Germany shipping is free of charge. Switzerland For deliveries to Switzerland costs for export and duty also incur. We do not bill the German VAT. Instead the Swiss customs authorities charge 8% tax.
For the T5 and Viano/Vito we can order the front and stern section separately and can thus offer them separately as well.
All other darkening mats are delivered as a complete set, that´s why we can only sell them completely.

The vacuum cups do not hold enough...
Vacuum cups of new darkening systems might be a bit inelastic, but this problem usually sorts out quickly.
- You should clean the windows with glass cleaner from time to time.
- Vacuum cups hold better with some spit 🙂

Many vehicles have heating wires at the rear window which can make trouble for the grip of the vacuum cups.
With the help of additional velcro and fleece points you can help along this problem (velcro stripes at the vehicle, fleece stripes at mats).
VW T5: We offer second batteries, 220V and/or 12V outlets with connection to the on-board or starting battery.

Unfortunately we do not assemble rotary seat panels for Caddys (just for T5s). Following company carries out the installation:
ZOOOM manufacturer für reisefahrzeuge GmbH 
Gewerbepark an der B2 Am Lerchenberg 5
86504 Merching
Tel: +49 (0) 8233 / 73 62 01
Email: mail@zooom.biz 
1. possibility: The small wheel at the bottom of the pump is calcified. Solution: Carefully turn the wheel with a small pointed object.
2. possibility: The plug connection is loose. Solution: Dismantle the tape and plug the connector in again.
3. possibility: The pump has a frost damage (crack). Solution: Replacement of the pump necessary.

No, unfortunately the new cool box WAECO CFX 35 does not fit in our VanEssa furnitures because it is too big. Only the cool boxes WAECO CF 35, CDF 35 (W36, L58, H38,5 cm) or smaller cool boxes fit into our rear kitchens and interior modules.